EzBillDelete your EzBill account
You can ask for your EzBill account and the personal data linked to it to be deleted at any time.
How to ask
Choose one of these:
- In the EzBill app: open My Account, then choose Remove account and follow the steps.
- On the web: fill in the form at app.ezbill.shop/account-removal.
- By e-mail: write to support@ezbill.shop from the e-mail address on your account, or include the mobile number you sign in with.
To protect your account, we may contact you on that mobile number to confirm the request is yours.
What happens next
- Staff accounts are removed at once.
- Shop owners: the request goes to the EzBill support team, who contact you and complete it within 30 days. Until then, your account, your shop and your staff accounts keep working.
- You can change your mind within 30 days by contacting support. After that, your personal details (name, mobile number and e-mail address) are deleted permanently. Records show "Removed user" instead of your name.
What is deleted and what is kept
| Deleted | Kept |
|---|---|
| Your name, mobile number, e-mail address, profile picture, password and sign-in sessions. | The shop's business records, such as bills and transactions. These belong to the shop and are kept for 7 years, as the law requires. After that they are deleted. |
Closing a shop, or handing it over to someone else, is done through the EzBill support team. Contact us at support@ezbill.shop.